Terms & Conditions

Terms & Conditions

All purchases are covered by the Distance Selling Regulations. All prices on this website are in pound sterling and online payment is via Stripe or Paypal. If you wish to pay by cheque or by telephone please contact Helen Round prior to placing an order. Please note products will not be shipped until the payment has cleared. All sales are subject to availability; Helen Round will contact you within 3 working days from receipt of order if items are out of stock.

Returns and Cancellations

We hope you are happy with your purchase. However on the rare occasion that you are not, then returns must be made within 30 days of the order date, and advised within 3 working days of receipt.

The cost of products will be fully refunded but return costs (e.g. Postage and Packing) will be the responsibility of the customer. If goods are found to be faulty or damaged prior to transit Helen Round will be responsible for the return postage costs. Please note products that have been soiled through use or wear are not accepted for return.

If your order arrives and has been damaged in transit, please let us know immediately by phone or email. We ask that you take detailed photographs of any damage to assist in the returns process. 

Products that are bought as seconds or samples cannot be returned and are not eligible for a refund. Cut fabric such as linen, ticking or bamboo are non returnable.

When returning products, please for your own protection, obtain a proof of postage as returned goods that are lost in shipping remain the customer’s responsibility.

If you wish to cancel an order, written notice must be given to Helen Round, within 7 working days from the day after that from which the goods are received from the customer.

If you book a workshop and need to cancel you can do so within 14 days of booking and receive a full refund. Should you need to cancel after 14 days, no refund will be given. We understand that in some circumstances, for example ill health, you might be unable to attend. We will do our very best to fill your space and, should this be possible, offer you a full refund or an alternative workshop date. With our studio in Mount Edgcumbe Park there are a few occasions during the year when the Park might need to close to protect the public from high winds and falling trees. Should this happen on a workshop date, we will do our very best to find a suitable venue nearby to hold the workshop. We will obviously give you as much notice as possible should this be the case.

Helen Round reserves the right to cancel orders if there is a data error in price/description. If Helen Round cancels your order you will be notified by email or telephone and a full refund of the amount Helen Round deducted will be given. If you have any questions or would like any further information, please don’t hesitate to contact us.

Contemporary Craft Fair Competition June 2022
This competition will run from Thursday 16th - Sunday 19th June 2022 and is open to visitors of the Contemporary Craft Festival at Bovey Tracy, Devon. By entering this competition you agree to sign up to our mailing list and receive email marketing from Helen Round. You can unsubscribe at any time. The single winner will be chosen randomly by 30th June 2022 and notified by email. The winner must be actively signed up to receive email marketing from Helen Round. The winner will receive a gift voucher valued at £100 which can be spent online at helenround.com or in our shop at Mount Edgcumbe. The gift voucher will be valid until 31st December 2022 and is not transferrable.