Terms & Conditions
All purchases are covered by the Distance Selling Regulations. All prices on this website are in pound sterling and online payment is via Stripe or Paypal. If you wish to pay by cheque or by telephone please contact Helen Round prior to placing an order. Please note products will not be shipped until the payment has cleared.
All sales are subject to availability; Helen Round will contact you within 3 working days from receipt of order if items are out of stock.
Returns and Cancellations
We hope you are happy with your purchase. However on the rare occasion that you are not, then returns must be made within 30 days of the order date, and advised within 3 working days of receipt. The cost of products will be fully refunded but return costs (e.g. Postage and Packing) will be the responsibility of the customer. If goods are faulty or damaged Helen Round will be responsible for the return postage costs.
Please note products that have been soiled through use or wear are not accepted for return.
When returning products, please for your own protection, obtain a proof of postage as returned goods that are lost in shipping remain the customer’s responsibility.
If a customer cancels an order, written notice must be given to Helen Round, within 7 working days from the day after that from which the goods are received from the customer.
Helen Round reserves the right to cancel orders if there is a data error in price/description. If Helen Round cancels your order you will be notified by email or telephone and a full refund of the amount Helen Round deducted will be given.
If you have any questions or would like any further information, please don’t hesitate to contact us.